If you have a question regarding our company, website or it's products, we recommend looking through our most "Frequently Asked Questions" and our answers first. If your question was not answered here in our FAQs page, call our friendly customer service representative at Toll Free 888.883.2628 for assistance.
Many commonly asked questions are answered below:
I am a marine professional, can I get a wholesale account?
Yes, American Yacht Supplies has been designed with the professional in mind as well as recreational boaters. To apply to a business account please contact customer service.Back to FAQ Menu
What shipping options are offered?
American Yacht Supplies offers various shipping options from UPS Ground to same day delivery, simply select your choice of shipping at
check out.Back to FAQ Menu
Can I get electronics installed?
Yes, American Yacht offers full professional installation and services from detailing to mechanics, diving to repairs.Back to FAQ Menu
Why should I register (or login)?
You may shop without registering and/or logging in thereafter. Both are optional, but if you DO NOT register with us and/or login, you will miss out on our personalized shopping tools that this site offers. Registering with us and logging into your account will save you time during checkout as your billing and shipping addresses and payment preferences will already be in your checkout form, of course available for you to edit if you need to. In the near future, we will be offering you your own list of previously purchased products from which you may re-purchase directly from your list.Back to FAQ Menu
Where do I register?
The Register and Login links are located at the top right of our website.Back to FAQ Menu
How do I change my registration details?
You may change your details at any time, simply login to your account and select the information you wish to change.Back to FAQ Menu
Can I change my password?
You may change your password at any time by clicking Change Password at the register/login page. Your new password will go into effect immediately.Back to FAQ Menu
What if I forget my password?
You may retrieve your password instantly at the register/login page. Click retrieve password and enter your login ID (email). Your password will be sent to the email within a few seconds.Back to FAQ Menu
How do I search for a product?
You may find products using different methods:
- Product catalogue - our products are organized into aisles (e.g. maintenance, mechanics or leisure), category and sub-categories
to make browsing products intuitive.
- Our comprehensive search engine will enable you to find items by Name or Item #.
Back to FAQ Menu
What if I am unable to find a product?
Contact us via the Contact Us link on the homepage for a prompt reply within 2 business hours or call a member of our customer service team toll free at 888.883.2628.Back to FAQ Menu
How do I place an order?
From the online catalogue, enter the quantities of items you wish to purchase and click on "Add" to place items in your shopping basket. When you finish shopping, click on "Checkout" for the three step checkout process: 1) Review Order, 2) Enter/review billing and delivery addresses, 3) Enter payment information. Lastly, click "Place Order" to submit your order.Back to FAQ Menu
How do I amend an order?
At the shopping basket page, change quantity and click "Update" to save your changes. If you wish to remove items, simply enter zero for quantity and click "Update" or click on "Remove".Back to FAQ Menu
How do I cancel an order?
Contact us immediately at 888.883.2628. If your order has already been dispatched, we will need to process a return: 1) the package should not be opened, 2) Pick-up will be arranged, 3) your account will be credited for the entire amount.Back to FAQ Menu
How do I view an order?
Click "View Order History" for status and details on all your orders.Back to FAQ Menu
What is a shopping cart?
It functions like a shopping cart in your local supermarket where you can store items while you shop. When you find items you wish to purchase, click "Add" to basket.Back to FAQ Menu
How do I view my cart?
Once you select an item you will be taken to your shopping cart where you can view your selected items, remove, continue shopping or proceed to check out. At any time you may view your shopping cart by clicking the icon in the top right of the site.Back to FAQ Menu
Can I empty my basket?
Click "Clear" to remove all items in your shopping basket.Back to FAQ Menu |
